Bharat Studios - Professional Audiobook Production

100% Satisfaction Guarantee

We're confident in the quality of our audiobook production services. If you're not completely satisfied with your final audiobook, we'll work with you until you are or provide a full refund.

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

Quality Issues: If the final audiobook does not meet our quality standards or your reasonable expectations
Technical Problems: If we are unable to deliver the audiobook due to technical issues on our end
Service Cancellation: If you cancel the service before we begin production
Content Issues: If there are problems with the source material that prevent proper production
Distribution Problems: If we fail to distribute your audiobook to the agreed platforms

2. Refund Process

Our refund process is designed to be simple and fair:

Step 1: Contact Us

Reach out to our support team with details about your concern. Include your order number and specific issues you're experiencing.

Step 2: Review

Our team will review your request within 24-48 hours and may request additional information or samples.

Step 3: Resolution

We'll either fix the issue, provide revisions, or process your refund based on the nature of the problem.

Step 4: Refund

If approved, refunds are processed within 5-7 business days using the original payment method.

3. Refund Timeframes

Refund eligibility depends on the stage of production and the nature of the issue:

Stage	Refund Amount	Conditions
Before Production	100% Refund	Full refund if cancelled before we start production
During Production	50-75% Refund	Partial refund based on work completed
After Delivery	Case by Case	Quality issues or dissatisfaction
Distribution Issues	Full Refund	If we fail to distribute as promised

4. Quality Guarantee

Our quality guarantee ensures you receive a professional audiobook that meets industry standards:

Unlimited Revisions: We'll make as many changes as needed until you're satisfied
Professional Standards: All audiobooks meet ACX/Audible quality requirements
Technical Excellence: Clear audio, proper formatting, and accurate narration
Platform Compatibility: Guaranteed to work on all major audiobook platforms
Customer Satisfaction: 99.8% customer satisfaction rate

5. Non-Refundable Items

The following items and services are not eligible for refunds:

Rush Orders: Express production fees are non-refundable
Third-Party Services: Costs for external services or tools
Distribution Fees: Platform distribution fees (refunded if we fail to deliver)
Custom Work: Highly customized voice work or special requests
Completed Distribution: Once audiobook is successfully distributed

6. Refund Methods

Refunds are processed using the original payment method:

Credit/Debit Cards: 5-7 business days for refund to appear on statement
UPI Payments: Instant refund to UPI account
Bank Transfers: 3-5 business days for refund to reach your account
Digital Wallets: Instant or same-day refund

7. Dispute Resolution

If you're not satisfied with our refund decision, you can:

Escalation: Request review by our senior management team
Mediation: Use a neutral third-party mediator if needed
Legal Action: Seek resolution through consumer protection agencies
Public Review: Share your experience on review platforms

8. Prevention is Better Than Cure

We take several steps to ensure you love your final audiobook:

Quality Assurance

• Multiple quality checks
• Professional audio engineers
• Technical validation
• Sample previews

Communication

• Regular progress updates
• Direct project manager
• 24/7 support access
• Clear expectations

9. Contact Information

For refund requests or questions about this policy, please contact us:

Email

info@bharatstudios.com

Response within 24 hours

Phone

+919911333798

Mon-Fri: 9AM-6PM IST

Address

Bharat Studios
Noida, Uttar Pradesh
India

Process Time

5-7 business days

After approval

Need Help?

Our customer success team is here to help resolve any issues and ensure your satisfaction. Don't hesitate to reach out - we're committed to making your audiobook experience exceptional.

Contact Support Email Refund Team

Refund Policy